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Give yourself credit for wanting to learn about your technology health.
No more uneducated DIY's tech rookies.
Consumer Lens 360© is at the forefront of teaching consumers everyday technologies that will help the daily end user at home become more knowledgeable about the tools and tech resources that will help them enjoy their practical life. This company is scaled to bring you the most recent, consumer friendly, consumer preferred and reliable tools available in the market.
Get help on the following topics..and more
VPN/MFA
File Space
Cloud Storage
Modems etc.
Desktop
Small Devices
Hot Computer
Laptop
Cords
How can we help you?
WHAT IS COMMON
"We know you consumer dont want to wait; so we rather give you some answers before incurring a butchered device you could have avoided"
Section 1-electronic devices
Section 1-electronic devices
Basic troubleshooting for any electronic device connected to the internet.
Always check the power, & if its sufficient
Look at the cords are they weak, are they tightly connected, are the in good working condition?
Check to see if the power button is on or lit green or clear white on the device or sometimes blue, once you have checked the basic connections.
Does the device require new batteries, please change the batteries.
There are a few scenarios, the devices itself physical parts are destroyed, new batteries are needed or end-user instructions not applied correctly for first time set-up. All require you to speak to your service desk admin or provider for a physical evaluation charged by your local service desk.
Disclaimer: Know when to stop! Is it time to call your service provider or your service desk? Do not do anything that will impair you or your machine/device.
Section 2-Internet
Section 2-Internet
Internet Troubleshooting from your view
Check your wifi, determine if it is connected.
Power off the machine completely for 15 seconds; shutdown the computer or go to phone settings and power off mobile device.
Turn device back on, allow a few moments for wifi to sync
Check your internet settings on your computer, check the status if it says connected, good. If not
Check your modem if its connected, if it is refresh your modem by powering it off for 5 minutes and power back on.
Recheck your computer, restart and try connecting to Wi-Fi or land wire connection. If still not powering on.
..there are various scenarios we can look at depending on location, weather, age of device, all require you to speak to your service desk or provider for local IT to physically look at the machine to have fixed or replaced or further diagnose the network connection remotely.
Stop, and contact your ISP or service desk.
Disclaimer: Know when to stop! Is it time to call your service provider or your service desk? Do not do anything that will impair you or your machine/device.
Section 3-mobile phones
Section 3-mobile phones
Troubleshooting company mobile phone-Emails
Check your phone to make sure you are connected to your company, companies' portal and login in with your end-user credentials using your company user id and network password.
If phone was initially set-up correctly the Microsoft Outlook app should be installed, open it.
Check to make sure your Device manager has the network account connected to phone, if so good, if not go to your VPN and Device Management settings to connect it may take several minutes
If this step process is not required by the organization go directly to your MSN or Microsoft app for your company emails and check the settings click account if you don't see your email account, click add account and follow the steps.
Will take a few moments and once connected close app reopen and check if your account loads and you see your emails populating to your inbox.
If you still have an issue several things could be happening, confirm you have a company account, is it a pin code issue, all require you to speak to your service desk admin or provider.
Stop, and contact your ISP or service desk.
Disclaimer: Know when to stop! Is it time to call your service provider or your service desk? Do not do anything that will impair you or your machine/device.
Section 4-laptop overheating
Section 4-laptop overheating
Troubleshooting laptop keeps overheating
Remove laptop from lifted surface or a covered surface, there could be a dust build up.
Make sure the laptop is on a flat cool surface that does not generate functional heat.
Look at the age of the computer or if refurbished the computer fan could be bad.
Are you running too may applications simultaneously.
This issue could sometimes be affected by long-term use of the computer while editing large video files for hours or for days ; this affects the high-end applications
Malware virus issue in motion.
Close all of your open pages, application, shut down the computer for 5-30 minutes.
Check if your system updates need to run and run on the machine.
If computer gets hot instantly, stop.
All require you to speak to your service desk admin or provider.
Stop, and contact your ISP or service desk.
Disclaimer: Know when to stop! Is it time to call your service provider or your service desk? Do not do anything that will impair you or your machine/device.
Section 5-home surveillance
Section 5-home surveillance
Troubleshoot your home video surveillance.
Check the device and make sure if it needs to be refreshed.
Do it need batteries or to be recharged.
It's connected to the cloud service company connected to your device.
Is the account still active?
You may need to purchase a cloud package to go along with your device to record data past and few weeks trial period.
All require you to speak to the device company customer service to make sure your home device has the necessary components to take viable videos 24/7.
Stop, and contact the device company.
Some surveillance equipment requires you to call your provider to assist you immediately based on their specifications, you may not have to lift a finger. Or your tech writing manual will provide you with specific basic steps to resolve minor issues.
Disclaimer: Know when to stop! Is it time to call your service provider or your service desk? Do not do anything that will impair you or your machine/device.
Be aware of everyday technology activities.
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